Cloud Email Protection Service

Cloud Email Protection Service
Our service helps to detect, block, remediate threats faster, prevent data loss and secure important information from being leaked.
 

Advanced email security protection

PCCW Global’s Cloud Email Protection Service is a cloud-based cybersecurity offering designed to assist our customers in defending against email-borne attacks, and help minimize the risk of email compromise.

Email security ranks among the highest cybersecurity requirements of today’s network and IT teams.

Our Cloud Email Protection Service enables users to communicate securely and helps organizations defend against Business Email Compromise (BEC), and adds a critical component of network security to our already robust portfolio of cybersecurity service offerings.

What are the benefits of our Cloud Email Protection Service?

Reducing the risk exposure due to email usage.

Reducing customer engineering resources for implementing email protection measures.

Cybersecurity knowledge and expertise through PCCW Global’s staff of industry experts and threat management technologies.

Finance flexibility via “pay-as-you-grow” charging model.

Achieve email protection from a market-leading technology at an affordable price.

Cloud Email Protection Service features

Spam Protection
Blocks unwanted emails using a multi-layered scanning architecture delivering the highest spam catch rate of greater than 99.99 percent, with a false-positive rate of a less than a one in one million.

Advanced Phishing Protection
Stops identity deception–based attacks, such as social engineering, imposters, and BEC by combining global threat intelligence data with local email intelligence and advanced machine learning techniques to model trusted email behaviour on the Internet, within organizations and between individuals.

URL Protection
Users are protected against malicious URLs with URL filtering, scanning of URLs in attachments, and managed (shortened) URLs.

Forged Email Detection
Protects against BEC attacks focused on high-value personnel targets. Forged-email detection helps you block these customized attacks, and provides detailed logs on all attempts and actions taken.

Why choose PCCW Global
for Cloud Email Protection Service?

Unmatched Global Threat Intelligence
We deploy market-leading technologies that provide comprehensive threat data collection and a 24-hour view into global traffic activity.

Security Expertise
Our knowledgeable SOC experts take your security seriously and align risk, compliance, security, and threat management with your operational and business goals.

Worldwide Network Footprint
With a global network spanning 3,000 cities across 160+ countries on 5 continents, PCCW Global can deliver a comprehensive view of email traffic, providing insights into potentially malicious activities.

Discuss your Cloud Email Protection Service needs

Have an enquiry? Please fill out our contact form below and we will get in touch to talk through your requirements.

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IoT Ecosystem Partner Program

IoT Ecosystem Partner Program
A platform for vendors, solution providers, system integrators and platform owners to jointly promote the use of IoT applications to different industries and markets.
 

Take complete control of your IoT Network

The IoT (Internet of Things) is happening across a broad range of industries applications and is growing at an accelerated rate. IoT projects can be complex and require multi-disciplined expertise and support to make a successful deployment.

A joint effort in marketing, solution design and supply is required. The PCCW Global IoT Ecosystem Partner Program is designed to pull these resources and knowledge together to address the market need.

Helping to grow business together

One SIM

With IoT Connect, devices will work anywhere in the world without the need to swap for a local SIM.

One Connectivity Management Interface

Benefit from one unified connectivity management portal and/or API to integrate Console Connect IoT with your own systems to access management and reporting functions.

Globally Resilient and Secure Infrastructure

Our IoT connectivity is underpinned by PCCW Global’s MPLS network that is both secure and resilient and has extensive global mobile roaming agreements.

Console Connect IoT features

Secure and compliant to GSMA standards.

Intuitive self-service portal.

24 x 7 multilingual service hotline.

Software Defined Network (SDN) orchestration via Console Connect.

Universal API for connectivity management and monitoring.

Ubiquitous coverage in 180+ countries.

24 x 7 international NOC monitoring.

Fully private connectivity to public and private clouds and data centers.

Support for physical SIM and eSIM.

Why choose Console Connect IoT by PCCW Global?

Global network

A trusted network owner with a presence in all regions, backed by a leading service level guarantee.

Trusted partnerships

We are a member of the Bridge Alliance, the leading mobile alliance, and together we provide international service coverage and cost-effective solutions.

Specialist insight

As a global network operator we understand the importance of mission-critical network connectivity.

Let’s talk

Have an enquiry? Please fill out our contact form below and we will get in touch to talk through your requirements.

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Voice Anti-Fraud Service

Voice Anti-Fraud Service
A secure and regulatory compliant cloud-based solution combined with anti-fraud specialists
 

Non-intrusive revenue protection

The PCCW Global voice anti-fraud service is a suite of tools including anti-SIM boxes giving you real-time and non-intrusive protection from voice fraud

Due to the increasing sophistication of fraud, PCCW Global has developed an equally sophisticated product for the fixed and mobile service providers industry.

What are the benefits of
Anti-fraud Service?

Very short return on investment

Typically 1 – 3 months.

Constantly adapted to combat the latest fraud trends

Dedicated PCCW Global employee resources and partners work in R&D to combat voice fraud.

Enhanced fraud detection

Expert supported system designed to detect SIM-fraud in real-time.

Anti-Fraud Service features

Real-time CDR transfer and analysis, no batch processing.

Bespoke system for immediate direct SIM blocking fitting operator choices.

Maximum privacy and regulatory compliance: deployment of the server at the operator site.

Instant analysis and reporting of each and every CDR.

Self-learning mechanism with increased speed of detection as time passes.

Can be deployed in silo or pan-operator environment.

Why choose PCCW Global
for Anti-Fraud Service?

Daily update and fine-tuning of detection rules

Significant improvement of PCCW Global detection speed over traditional methods.

Highly skilled, specialist service

Advanced technology platform, supported by highly skilled professional anti-fraud experts.

Mature and enhanced service

Fast detection and de-activation time with a guarantee of <60 minutes per fraudulent SIM and 30-45 minutes as standard.

Discuss your Voice Anti-Fraud Service needs

Have an enquiry? Please fill out our contact form below and we will get in touch to talk through your requirements.

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A2P Value Max

A2P Value Max
Protect, optimise, and recover revenues with an advanced managed SMS Firewall
 

Trusted A2P delivery

A2P (Application-to-Person) Value Max helps operators facing challenges with the rise of fraud and illegitimate access to their network. We help operators identify and block grey routes, redirecting traffic to legitimate access, efficiently monetising traffic, and managing the platform to sustain long term business gain.

What are the benefits of
A2P Value Max?

Stop/minimise grey routes with a strong filtering solution

Increase network quality and enhance management

Simplify the consumption chain

Margin improvement with no traffic lost

Provide Market intelligence

Marketing consultancy helps MNOs explore their total business potential with pricing and strategy optimisation

A2P Value Max Features

Premium quality service at affordable cost
Insight on SMS threats and firewall bypass techniques

Cloud-based service means easy to set up
Apply rules for SS7 messages or SMS transit via SMPP to allow or block.

Stress test
Regular tests on filtering mechanisms to ensure they remain efficient.

Pricing analysis
Evaluation of applied pricing on terminating A2P SMS to ensure competitiveness

Strategic consultancy
PCCW Global tests market price, active routes and price matrix.

SMS Traffic Trend analysis
PCCW Global monitors SMS traffic trends and analyses gaps.

Why choose PCCW Global for A2P Value Max?

Simplify the consumption chain and improve margins.

Leading insight to fight grey routes.

PCCW Global is not an SMS aggregator and has no conflicts of interest.

Discuss your A2P Value Max needs

Have an enquiry? Please fill out our contact form below and we will get in touch to talk through your requirements.

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Cloud Security Service

Cloud Security Service
Work From Anywhere – Secure internet access, incorporating SASE & ZTNA concepts
 

Cloud based, full security stack-as-a-service for safe internet and application access

PCCW Global’s Cloud Security Service for Secure Access Service Edge (SASE) gives your users a secure access to the internet and SaaS (cloud) applications, no matter if the users are located at your premises or on the road.

Our Cloud Security Service for Zero Trust Network Access (ZTNA) enables your remote/mobile users to securely access internal applications, no matter if the applications are located in your data centers, private or public cloud.

Both services are powered by our security partner, Zscaler.

What are the benefits of
Cloud Security Service?

Sophisticated Security Features delivered from a distributed cloud platform with unified dashboard

No need for on-premises security appliances, reducing investment costs, operational load and deployment time.

Work from anywhere

All users (either at “fixed” locations or remote) obtain the same security level. Remote ones need no more legacy VPN systems to access corporate applications.

Connect any user, any device, and any application over any network

Scalable: 150 Data Centers globally • Smart: Cloud-scale artificial intelligence • Simple: Eliminates network & security infrastructure • Secure: Zero trust proxy architecture

Cloud Security Service features

Service (Security) Bundle

A full stack of integrated security features available as-a-service for organizations of 10,000+ users.

Multiple Service (Security) Editions

Complete Security in convenient subscription bundles or a-la-carte, to facilitate all customer sizes needs and “pay-as-you-grow” model.

Meaningful and Informative Reports and Dashboards

Over 100 standard reports with full customization ability, ranging from root-cause analysis drill downs to actionable dashboards.

Additional Services and Support Levels

Advanced Deployment & Advisory Services (DAS) during the initial or any further major service installation. Premium support levels available.

Why choose PCCW Global
for Cloud Security Service?

One stop shop for secure, global connectivity services

Cloud Security Service as a stand-alone or value-added service to PCCW Global connectivity services such as MPLS, SD-WAN, and Internet Access.

Professional services suite

PCCW Global offers specialist insight from the SOCs through our expert security analysts and engineers.

Trusted partner ecosystem

PCCW Global offers a range of in-house developed services and also partners with well-known security vendors that are market leaders in their domain.

Discuss your Cloud Security Service needs

Have an enquiry? Please fill out our contact form below and we will get in touch to talk through your requirements.

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Malware Protection Service

Malware Protection Service
PCCW Global’s Malware Protection Service identifies threats from “new” (zero-day) malware through analysis of HTTP/HTTPS outbound traffic
 

Protect Network assets against malicious code and zero-day attacks

PCCW Global’s Malware Protection Service is a cloud-based platform provided by trusted partner and security specialist, Radware. The service identifies zero-day malware in an non-intrusive way, without the need to deploy probes within the network.

Analysis is conducted on the security events and logs generated by the Next Generation Firewall (NGFW), Secure Web Gateway (SWG) devices or any Security Information & Event Management System (SIEM) present within the customer’s network.

What are the benefits of
Malware Protection Service?

Non-intrusive, easy to deploy

Easy to deploy, by simply connecting the chosen security devices. No probes are deployed on the customer’s network.

Proactive protection against zero-day malware

Using Artificial Intelligence, Machine Learning algorithms, and a database of command and control (C&C) domains and IP addresses, the Malware Protection Service can identify threats not recognised by conventional signature-based security systems.

Bespoke configuration for any organisation size

Malware Protection Service applies to any organisation, of any size in any vertical.

Malware Protection Service features

Agentless data collection from customer’s security infrastructure
The service is based on the analysis of the transferred/received logs (HTTP/HTTPS outbound traffic) from existing security devices in place.

Real-time alerts
Real-time alerts with information on new incidents, details about infections and attempts, and forensic analysis to assist with any necessary mitigation actions.

Javelin – malware simulation and audit tool
Javelin simulates attacks by new malware in the wild, to provide immediate insight without putting the customer at risk. It can measure existing infrastructure resilience and verify the integrity of data feed integration into existing defence layers.

Efficient log processing
Artificial Intelligence and Machine Learning analysis algorithms examine specific parameters, events and anomalies or deviations from “typical” behaviour that could indicate a zero-day malware.

Global community
Global security community that acts as a “database” of information from various industry verticals.

Reports and dashboards
Intuitive visualization tools and threat maps, ranging from executive summary dashboards down to in-depth technical insight.

Why choose PCCW Global
for Malware Protection Service?

One-stop shop for network security

PCCW Global acts as a complete security services provider from in-house bespoke services, to partner solutions from well-known security vendors’.

Optimize the value of existing investments

PCCW Global’s portfolio of solutions extends the life of your existing security solutions and investments and adds a further layer of proactive and real-time threat intelligence.

Protection against unknown network threats and zero-day malware

PCCW Global’s Malware Protection Service can be combined with our Threat Intelligence and Management Service (TIMS) to defend against unknown threats and attacks.

Discuss your Malware Protection Service needs

Have an enquiry? Please fill out our contact form below and we will get in touch to talk through your requirements.

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International Voice Termination

International Voice Termination
Automated routing for worldwide voice termination
 

Direct connections to the world’s leading carriers

Resilient and direct voice connections to mobile and fixed networks worldwide. PCCW Global has a robust and sophisticated infrastructure reaching all continents with unique resilience through geographically distributed softswitches, SBCs and media gateways. Coupled with multiple routes to reach every major network worldwide, it guarantees an always-on, quality-first voice service.

Why PCCW Global International Voice Termination?

A class 4 network based on state-of-the-art soft switches in Hong Kong, Singapore, Brussels, Gosselies, Washington D.C. and Ashburn.

Supports IPX (FE/GE, SIP/SIP-I), IP(VoIP/FE/GE, SIP-I/SIP) and TDM (E1/T1/DS3/STM-1/OC3, ANSI/ITU/ ETSI/ISUP, ANSI/ETSI PRI) network access.

NGN enabled remote switching to keep regional traffic within the same region.

International Voice Termination features

Full interoperability between supported protocols.

Guaranteed delivery of Premium Services, CLI, roaming and fax through direct connections to a growing list of more than 300 carriers.

Dynamic call-routing changes ensure price and performance benefits are passed on to customers quickly.

Proactive call and network monitoring to identify and restore potential problems to minimise user impact.

Carrier-grade media gateways “carrier hotels” in Singapore, London, Frankfurt, Los Angeles, New York, Belgium and South Africa.

Price-sensitive termination for Standard Service through more than 400 interconnected carriers and niche operators.

24/7 network management, surveillance and maintenance by PCCW Global’s Voice Network Operation Centre (VNOC).

Round-the-clock support provided by our multilingual voice specialists.

Why choose PCCW Global
for International Voice Termination?

High-quality voice termination to anywhere in the world

Extensive and globally accessible network in Africa, Americas, Asia-Pacific, Europe and the Middle East.

Global backbone

A single connection for voice, data application and value added services over our sophisticated technology agnostic Global MPLS backbone.

Leading partner network

Direct access and redundant connections to the world’s leading carriers.

Discuss your International Voice Termination needs

Have an enquiry? Please fill out our contact form below and we will get in touch to talk through your requirements.

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Global Ethernet

Global Ethernet
Extend your LAN with Ethernet WAN connectivity up to 100Gbps in over 90 countries
 

Next-Generation Global Transport

Our switched architecture is Ethernet over MPLS while our dedicated service is based on Ethernet over SONET/SDH (EoS) or Optical Transport Network (OTN) to provide international connectivity that has the same performance as traditional IPLC, but is more cost-effective.

Dedicated Ethernet supports Sonet, SDH and DWDM. We deliver a standards-based IEEE Ethernet service for Layer 2 transport over point-to-point (E-LINE), point to multipoint (E-TREE) and multipoint-to-multipoint (E-LAN).

What are the benefits of
Global Ethernet?

Standards-based simplicity

Easy to deploy with no protocol conversion required, Ethernet ensures interoperability between LAN, MAN and WAN.

Proactive monitoring

Ethernet offers stable and low latency connectivity that can support time-sensitive applications including storage and video.

Technology leadership

PCCW Global was the first carrier to achieve MEF CE 2.0 certification for services that cross continental boundaries and the first carrier to achieve a 10G Ethernet certification.

Global Ethernet features

Highly scalable and variable transport speeds from 2Mbps up to 100Gbps.

Dedicated Ethernet over SDH.

Point-to-point service (E-LINE).

Multipoint-to-multipoint service (E-LAN).

Standards-based IEEE Ethernet service for Layer 2 transport.

802.1Q VLAN and 802.1 QinQ tunnelling supported.

Switched and Dedicated Ethernet available in fixed bandwidth.

Dedicated Ethernet over DWDM (LAN-Phy).

Point-to-multipoint service (E-TREE).

Resilient transport services for high reliability.

Transparent Protocol.

Jumbo MTU support from 1500 to 9000.

Why choose PCCW Global
for Global Ethernet?

Future proof solution

We offer a flexible bandwidth subscription from 2M to 100Gbps as well.

Reach and experience

Our reach and expertise means you can take advantage of the simplicity of Ethernet to grow your organisation at each location flexibly.

Control your bandwidth

PCCW Global offers enterprises variable bandwidth. This is ideal for headquarters that might require greater bandwidth while smaller, more remote locations need less.

Discuss your Global Ethernet needs

Have an enquiry? Please fill out our contact form below and we will get in touch to talk through your requirements.

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Global Internet Access

Global Internet Access
Tier 1 global IP network to deliver direct and quality Internet connectivity for Enterprise, Carriers and Content Providers
 

Tier 1 Transit-Free Global IP Network

We peer with major carriers / ISPs / ICPs within each region to ensure good latency performance. Our global IP network, are consistently ranked in the top 10 for IP peering globally.

What are the benefits of Global Internet Access?

Optimised business applications

Prioritised packet delivery optimises applications, from mission-critical Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), SaaS, HD video, and VoIP to email and web.

Security and reliability

Independent of other VPNs, your network enjoys a level of security that is equivalent or exceeds frame relay and ATM.

Reduced complexity with a converged platform

MPLS VPN provides a single converged network reducing complexity. Enterprises benefit from the scalability of IP with a managed network.

Global Internet Access features

Interworking with legacy network services.

Secured Internet access (using IPSec protocol) for remote site connection.

Backup options including dual port and secured Internet access (using IPSec protocol).

Experienced technical experts.

Supports a range of local-access types, including leased circuits, xDSL broadband and Metro Ethernet.

Physical port type: Nx64K, T1, E1, E3, DS3, OC3, STM1, OC12, STM4, Ethernet, Fast Ethernet and Gigabit Ethernet.

Comprehensive end-to-end SLA & 24/7 support covering activation, availability, transit delay, packet loss, jitter and mean time to restoration.

Why choose PCCW Global
for Global Internet Access?

High performing global network

A Multi-terabits, single AS global IPv4 & IPv6 backbone (AS3491) with over 12Tbps full diversified IP backbone globally.

High availability

Our diversified backbone offers 99.99% availability and guarantees packet loss from the service provisioning point to 2 Global Zones of no greater than 1% and guaranteed round-trip delay from service provisioning point to 2 global zones (US, Europe).

Globally Diverse IP Backbone

We deliver unparalleled network resilience through a diversified backbone which connects 111 on-net IP PoPs in 45 countries globally.

Automated self-service portal

PCCW Global offers customers an integrated portal providing IP Network infomration with reports for Global Internet Access customers with siglt sign-on management.

Discuss your Global Internet Access needs

Have an enquiry? Please fill out our contact form below and we will get in touch to talk through your requirements.

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Threat Intelligence

Threat Intelligence
Real-time network and behavioural analytics to identify network security threats
 

Next-generation monitoring, reporting and alerting on real-time cyber threats

Complementing existing security measures and controls, Threat Intelligence and Management Service (TIMS) is a combination of next-generation threat intelligence, machine learning platform and analyst-based threat management service.

The service incorporates big data analytics, maximising the value of network logs already collected by underlying network devices and combines that with highly skilled security analysts provided by PCCW Global’s Security Operations Centres (SOCs), to protect against unknown security threats.

What are the benefits of a
Threat Intelligence?

Non-intrusive

The TIMS platform is an agentless, non-intrusive cloud-based service that interconnects to your existing network and security devices.

Protection against unknown threats

Artificial Intelligence and machine learning embedded algorithms enable the platform to analyse and correlate security device logs.

Enhance security resources with round-the-clock SOC analyst coverage

Reduce or optimise your existing investments in security monitoring. TIMS Security Operations Centers (SOC) inform your staff of any cyber threats to your organisation.

Threat Intelligence features

Real-time monitoring, reporting & alerting
The platform monitors, analyses, correlates and collates logs with the Threat Intelligence Engine in real-time.

ThreatIQ
ThreatIQ is the intelligence component that detects known and unknown threats attacking or potentially pre-existing in your network.

Round-the-clock expert monitoring
PCCW SOC expert security analysts oversee all customer alerts in real-time and assess potential threats.

ThreatDB
ThreatDB collects and aggregates data from dozens of Threat Information Sources into a unique structure for easy integration.

GraphicIQ
This is the component that surfaces the most significant activity from millions of transactions.

Threat Management and Incident Reporting
The identification of a potential threat triggers an internal escalation at the SOC. The customer is immediately informed.

Why choose PCCW Global
for Threat Intelligence ?

Pay-as-you-grow, OPEX-based Threat Intelligence

Flexible commercials mean a low entry point for peace of mind and the ability to grow the system with your business.

Highly skilled, specialist service

TIMS is supported by highly skilled professional security experts within the SOC.

Global network footprint

Underpinned by PCCW Global’s Tier 1 network, capturing data on millions of potential and actual threats on a daily basis.

Discuss your Threat Intelligence needs

Have an enquiry? Please fill out our contact form below and we will get in touch to talk through your requirements.

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